1. How does shipping work? 

   A Collective Hope attempts to ship promptly after orders have been placed through the website. Orders that have been placed Monday-Friday before 7 PM MST will begin to process within 24 hours (not including holidays) and will ship within 1-2 business days after receiving approved payment. Shipping will not occur over the weekend. A Collective Hope is not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service.
   
   Please note that USPS Priority shipping option does not equate to "express" processing. It means that once your package is received by USPS, it will have a faster shipping time of 1-3 days domestically (not guaranteed). 
   
   If your purchase contains A Collective Hope Art Print, or A Collective Hope Photo Print, please note that they are rolled up when they are shipped. 
   
   If the package is returned to sender (A Collective Hope) because it is marked "undeliverable as addressed" or "wrong address" by USPS, a refund will be issued (excluding any shipping charges), but please note that we cannot process your refund until we receive the package back at our office. Packages that are "returned to sender" tend to have considerably longer shipping time (anywhere from 2 to 4 weeks). If you need to have the products re-delivered as soon as possible, we advise you to contact us, place another order right away, and wait for the original package to be received and refunded. 

2. Do you ship internationally? 

   Unfortunately, A Collective Hope is currently not shipping internationally.

3. What’s your return and exchange policy? 

   Returns are accepted on all A Collective Hope products, excluding used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of the date of purchase.  Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included.
   
   Please note that A Collective Hope cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase. Any returns over thirty (30) days sent without prior return authorization from the A Collective Hope team are subject to a 50% restocking fee subtracted from the store credit that will be issued for the refund. 
   
   To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item on the invoice.  A Collective Hope does not cover the cost of return shipments. Your order will be refunded the day it arrives back to the headquarters. Sale items and items purchased during promotional events (Sales) are non-refundable and are FINAL SALE. Final sale items cannot be returned or exchanged.

   Please mail all returns to:

   A Collective Hope
   1841 Tommy Aaron Dr.
   El Paso, Tx 79936

Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of A Collective Hope items, and it is highly recommended to purchase shipping insurance as A Collective Hope is not responsible for lost or damaged packages.

If you request a refund from A Collective Hope, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account

Damages and Exchanges-

If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. All sales are final unless the sale item has been damaged. When A Collective Hope receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product

Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify A Collective Hope as soon as the package has been received at acollectivehope@gmail.com.  A Collective Hope will file a claim with the insurance provider and the customer will be e-mailed with further instructions.  Please do not throw away damaged packaging and/or envelopes containing damaged pieces.